Simplification Success Stories
Opposite were the successful recipients of a WorkSafe grant to bolster well-being through job design. This project examines the user experience to understand the day-in-the-life of operators in the transport and energy industries.
As part of the project, Opposite are working with project partners, Metro Trains Melbourne and Jemena to simplify processes and systems. We will also be integrating best practice well-being research into the design of the work itself.
The project will also be developing a world-first app that will provide workplaces with a customised simplification tool that can be applied to any industry.
We worked closely with Metro Trains Melbourne to convert technical procedures into one simple guide to be used on the train driver’s smart phone.
Approximately 140 operational procedures were reviewed and deconstructed. These were the reconstructed to align with how train drivers actually undertake their work. The result was an innovative interactive mobile phone tool that drivers can use in the field as a reference guide at critical points during their work.
We have also developed simplification services for the on-track maintenance work that is conducted across Melbourne 24/7 by developing a simple step-by-step guide to implement their safety processes.
Opposite added a fresh twist to the humble training video.
These were filmed and conceptualised by Opposite, and utilised augmented reality, multi-view and 3D video, Dynamic risk commentary and alerts were added to highlight key risks encountered during the routes, based on train driver insights, incident data, and Human Factors good practice. The result was an engaging, highly customised, and risk-based tool to improve the effectiveness and consistency of route knowledge training.
Working with our client, VicRoads, we developed interactive concept designs to support the awareness, understanding and business case for a ‘managed’ motorway. The concept we designed researched dozens of motorway user stories that can be explored by clicking on a bespoke image of the Melbourne Monash Freeway.
We also converted a complex technical design guide into a visual, interactive guidebook for engineers.
Opposite have helped several clients simplify and make sense of their fleet management processes. This includes ensuring compliance with heavy vehicle legislation in the area of Chain of Responsibility.
Our approach is to visualise the management process and then identify what the organisation needs to do on the ground to make it work. This means consulting with end-users as well as integrating the broader business needs.
As part of this work, we have developed an interactive fleet-management manual and Chain of Responsibility safety training. Some of our customers include Jemena and nbn co.