Wayfinding Redesign – Underground Stations
- Accessibility, Human-Centred Design, Wayfinding
Problem Details
Passengers struggled to navigate Melbourne’s underground stations, causing congestion and confusion.
Process & Tools used:
- Passenger journey mapping
- In-situ testing
- Accessibility consultation
Solution Details
Developed new wayfinding concepts with colour-coded routes, street-to-platform integration, universal icons, and enhanced safety cues.
