The Hive
Strategy & Operating Model Workshops
Client:LXRP Innovation Team (The Hive)
- Engagement, Innovation, Strategy
Problem:
The Hive needed clarity on its brand, value proposition, governance, and ways of working.
Process & Tools used:
- Interactive modules
- Custom games
- Brand archetypes
- Governance style mapping
Solution:
Designed a four-part workshop series combining strategy with playful, reflective activities.
Elevate
Capability Development Program
Client:Major Roads Projects Victoria (MRPV)
- Capability Development, Coaching, Critical Thinking
Problem:
MRPV sought to strengthen operational skills in collaboration, critical thinking, and outcomes thinking.
Process & Tools used:
- EQ-i 2.0 assessments
- Workshops
- Coaching sessions
- Work-based practice
Solution:
Co-designed Elevate, a tailored program for different staff levels, integrating workshops, coaching, and behavioural assessment.
Project Wide Awake
Reimagining how we manage fatigue
Client:The National Heavy Vehicle Regulator and SCT Logistics
- Safety, Simplification
Problem:
Fatigue is viewed as a hazard that needs to be prevented. Although there have been numerous improvements to fatigue management in Australia, there is still considerable road trauma in the heavy vehicle industry.
Process & Tools used:
- Systems Thinking
- Co-design Sessions
- Useability Testing
- Ideation Sessions
Solution:
We reimagined fatigue management by applying a systems-thinking approach. This involved understanding the factors that promote being ‘wide awake’ or alert, engaged, and attentive. This allowed us to focus on a key improvement area: driver wait times. We built a tool that identifying the longest wait time for drivers so fleet managers could action improvements.
MTM Driver’s Guidebook
Simplifying 140 train driver procedures
Client:Metro Trains Melbourne
- Safety, Simplification
Problem:
Train drivers were overloaded with 140 procedures that could not be effectively accessed or used.
Process & Tools used:
- Simplification Process Visualisation
Solution:
Using Opposite’s simplification process, we reimagined how the procedures would look across the day in the life of a train driver. We then simplified content, visualised the information and converted it to a Smart Phone tool.
Safety in Design Manual – Level Crossing Upgrades
Client:LXRP
- Digital Tools, Human Factors, Safety in Design
Problem:
Level crossing safety requirements were complex and difficult to apply consistently.
Process & Tools used:
- Human Factors design
- Risk matrices
- Automated workflows
- Visual interface design
Solution:
Created an interactive Safety in Design Manual with step-by-step risk workflows and automated control selection.
Human Factors in Rail Projects
Client:LXRP & Program Alliances (Caulfield–Dandenong, North-East, South-East, Western, Ballarat Line Upgrade, Metro Tunnel)
- Assurance, Human Factors, Safety in Design
Problem:
Large rail projects required consistent Human Factors integration to reduce risks and close unresolved safety issues.
Process & Tools used:
- Design reviews
- HF Integration Plans
- Specialist studies
- Safety assurance
Solution:
Opposite embedded Human Factors across six major projects, reviewing 600+ designs and leading assurance processes.
Wayfinding Redesign – Underground Stations
Client:Victorian Transport Stakeholders
- Accessibility, Human-Centred Design, Wayfinding
Problem:
Passengers struggled to navigate Melbourne’s underground stations, causing congestion and confusion.
Process & Tools used:
- Passenger journey mapping
- In-situ testing
- Accessibility consultation
Solution:
Developed new wayfinding concepts with colour-coded routes, street-to-platform integration, universal icons, and enhanced safety cues.
Managed Motorways & Smart Roads Guide
Client:VicRoads
- Communications, Digital Design, Transport Strategy
Problem:
VicRoads needed to explain Managed Motorways benefits and modernise technical guidance.
Process & Tools used:
- Infographics
- Messaging suite
- Digital-first guide design
- Process flows
Solution:
Developed a campaign with bold visuals and a digital Smart Roads Guide translating complex infrastructure concepts.
Safety Communication
Allergy Prevention Communication Redesign
Client:Compass Group
- Behavioural Insights, Communication Design, Food Safety
Problem:
Managing allergens across large food production sites was complex, with systems prone to error.
Process & Tools used:
- Behavioural review
- Posters
- Checklists
- Labelling redesign
- Storage markers
Solution:
Created behaviourally smart, error-resistant tools to simplify and strengthen allergy controls.
What’s Your Bad Habit?
Security Awareness Campaign
Client:Energy Queensland
- Behaviour Change, Campaign Design, Security
Problem:
Everyday habits undermined security despite strong technical systems.
Process & Tools used:
- Behavioural analysis
- Campaign design
- Animated videos
- Posters
Solution:
Launched the What’s Your Bad Habit? campaign linking workplace security lapses to relatable personal experiences.
