Customer & Stakeholder Needs Analysis
Understanding expectations, friction points, and experience drivers
Psychosocial Risk Assessments
Assessing and addressing mental health and wellbeing factors at work
Process Simplification & Experience Redesign
Eliminating complexity to improve flow and usability
Digital Product Design
Bespoke Human Experience Workshops
Practical, immersive sessions focused on empathy and design
Customer & Stakeholder Assessments
Evaluating satisfaction, engagement, and experience maturity
Case Studies
Real results from real projects. Discover how our human-centered approach transforms challenges into measurable outcomes and improved Human Experience
Project Wide Awake
- Safety, Simplification
Project Wide Awake
Problem:
Fatigue is viewed as a hazard that needs to be prevented. Although there have been numerous improvements to fatigue management in Australia, there is still considerable road trauma in the heavy vehicle industry.
Process & Tools used:
- Systems Thinking
- Co-design Sessions
- Useability Testing
- Ideation Sessions
Project Wide Awake
Solutions:
We reimagined fatigue management by applying a systems-thinking approach. This involved understanding the factors that promote being ‘wide awake’ or alert, engaged, and attentive. This allowed us to focus on a key improvement area: driver wait times. We built a tool that identifying the longest wait time for drivers so fleet managers could action improvements.
MTM Driver’s Guidebook
- Safety, Simplification
MTM Driver’s Guidebook
Problem:
Train drivers were overloaded with 140 procedures that could not be effectively accessed or used.
Process & Tools used:
- Simplification Process Visualisation
MTM Driver’s Guidebook
Solutions:
Using Opposite’s simplification process, we reimagined how the procedures would look across the day in the life of a train driver. We then simplified content, visualised the information and converted it to a Smart Phone tool.
Project Simplify
- Mental Health, Productivity, Simplification
Project Simplify
Problem:
Complexity is at the heart of most workplace issues, including job demands, excessive workload, and communication breakdowns. These issues ultimately impact the mental health of employees, affecting their stress and wellbeing.Yet, organisations are not
becoming simpler. They are steadily becoming more complex each year, expecting people to adapt and take more on as well.
Process & Tools used:
- Systems Thinking
- Co-design Sessions
- Useability Testing
- Ideation Sessions
Project Simplify
Solutions:
Opposite completed a two-year major project for WorkSafe (as part of its Workwell grants program) that explored the relationship between workplace complexity and mental health.
Fit for Fleet Safety
- Automation, Safety, Simplification
Fit for Fleet Safety
Problem:
Smaller fleet operators have limited time and resource for safety compliance even thought they recognise the importance. This leaves them exposed to potential hazards and serious penalities.
Process & Tools used:
- Simplification
- Ideation Sessions
- App Design & Development
- Co-Design Sessions
- Useability Testing
Fit for Fleet Safety
Solutions:
We worked with small fleet operators and our project partners, Sadleirs, Built Environs, ANC Delivers, Regu Safe Consulting, and Ben Bailey Consulting, to co-create a simple safety management system tool for small fleet operators.